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How can we help?

We're excited that you want to know more about our products, how they benefit your health, and how we bring them to you. Here are answers to some of the questions we're asked most often.

Where can I get a “How To” guide for your products?

You can view or download an informative PDF for detailed guidance on our products on our resources page here.

When will my products arrive

Urban Remedy currently offers three options for receiving your juices: National Delivery, Local Delivery to San Francisco Bay Area residents, and Local Pickup for residents near our retail locations.
* Local delivery and local pick-up will be in glass and have a 3 day shelf life.
* For cleanses and kits please plan on starting the day after delivery.

Where does your produce come from?

We take pride in our 100% organic produce from local farmers who practice organic, sustainable farming methods. Sourcing locally not only ensures the freshest, most flavorful product, but also supports the environment (smaller carbon footprint!) and our neighboring communities.

Are Urban Remedy juices and juice cleanses organic?

Yes. Our complete line of cold-pressed juices, nut milks, and shakes are always made with organic ingredients. We have always sourced 100% organic produce, but are especially thrilled to be the first juice company based in the San Francisco Bay Area to achieve the distinction of USDA certification. The USDA organic seal is reserved exclusively for 100% certified organic products.

Can my kids drink Urban Remedy?

Of course! We've designed the taste profiles so that your young ones will love the juices as well. Keep in mind that it is recommended that children do not take part in cleansing.

Is Urban Remedy kosher?

Our juices are made to kosher standards and we are in the process of obtaining our kosher certification.

What's the environmental impact?

We maintain a small carbon footprint by sourcing from local farms that independently practice pesticide-and herbicide-free farming. Our juices come in PETE #1 plastic bottles, which are recyclable. "We also practice methods in minimizing waste by re-using our pulp for community compost projects as well as utilizing the pulp for new yummy snacks!"

I'm allergic to nuts. Do you have nut-free products?

Yes. If you are cleansing, feel free to substitute Relax or Nourish for any other juice on the menu. However, please be aware that even our juices without nuts are prepared on the same machinery or in the same facility as juices with nuts, so if you are severely allergic, you should still take precautions.

What is high-pressure processing?

High-pressure processing retains food quality, maintains natural freshness, and extends microbiological shelf life without the addition of heat, which can degrade nutrients. After our juice is bottled, a high level of cool pressure is applied evenly to inactivate any pathogens, and ensures the juice is safe to drink while preserving all of the vitamins, enzymes, and nutrients.

What is cold-pressing?

We cold press, hydraulically, after grinding or cutting our produce into a fine pulp. Then we apply thousands of pounds of pressure to the pulp extracting every ounce of juice that the fruit or vegetable has to give. This results in your receiving the most nutritional value possible.

How long can my juices last?

You should consume your juices within 7 days after you receive them. They're most effective when super fresh and never heated.

I thought that cold-pressed juices were only "good" for 3 to 5 days, what changed?

Early on, the best and freshest juice came from a juice bar, produced using a centrifugal juicer: resulting in a juice that was pulpy, gritty and good for only a few hours. Since then, advances in science and hydraulic pressing technology have extended the shelf life of cold-pressured juice. Now, we've discovered that the use of pressure, called High Pressure Pascalization (HPP) allows that nutrient-dense juice to live a little bit longer, while inhibiting microflora growth.

Where is your production facility?

Our juices are locally made in Richmond, CA.

How should I store my juice?

For best results, keep it chilly in the fridge until you're ready to drink it!

Why does the juice sometimes look or taste slightly different?

Our juices are all handcrafted in individual batches, so variations may occur at times.

Settling or Separation:

Urban Remedy's juice has no additives, and only additives can prevent the natural settling process. Before drinking, be sure to give your juice a nice shake!

White Specs:

Juices that contain ginger or jewel yam may have white specks in the bottom of the juice bottle. Not to worry! These white specks are ginger or jewel yam sediment, which naturally settle to the bottom of the bottle.

Color Variation:

Juices with apple may vary in color. Depending on the harvest and growing season, apples have varying amounts of polyphenols, antioxidants, and enzymes which, in turn, can cause differences in the coloration of the juice. Because we uses the freshest ingredients available to us at all times of the year, the juice can vary in color each time you purchase it.

Clumps in the Relax & Nourish (Cashew Milk):

The protein from the Cashew may clump from time to time as a natural side effect of the pressurization (also known as High Pressure Pascalization); we assure you that this is completely normal, and the juice is still fresh and safe to consume. We suggest opening the bottle to release some of the pressure, and then shaking well! If you want a perfectly smooth texture, you can opt to strain the Relax or Nourish before consumption.

How many calories are in each juice cleanse?

Each level offers between 615 - 1070 calories. Please bear in mind that calorie counts calories with raw foods and juice are not equivalent to calorie counts on a traditional diet of cooked and/or processed foods. Nothing is wasted here, as the body knows how to assimilate all the calories in raw live foods, whereas a regular diet of 2,000 calories for example, might only have about 1200 usable calories and the rest is "wasted" or stored as fat. We do try to encourage all our clients to move away from calorie oriented thinking, as it's really no comparison. We try to focus on the nutritional content as opposed to the calorie content; Urban Remedy is more about nutrition and flooding your body with live enzymes. Please refer to individual cleanse pages for Nutrition Facts on each juice.

How do I prepare for my juice cleanse?

In the days leading up to a cleanse, follow our recommendations and avoiding certain fatty foods and toxins to prepare your body to get the most out of your cleanse. If you tend to have a healthy diet, eating organic fresh fruits, vegetables, whole grains, organic meats and eggs and drinking 8 glasses of water a day, with the occasional glass of wine, you should be fine doing a 3-day preparation. Read our How to Cleanse page for step by step insturctions.

How do I carry out the Urban Remedy juice cleanse?

Each day you drink six 16oz juices instead of your regular meals and snacks. All of the juices are labeled 1- 6. First thing in the morning begin your day with warm glass of filtered water and juice of ½ a lemon. Begin the first juice of the day around 9.30-10am with juice marked "#1". In between each juice you want to sip water. It is best to leave an hour to an hour and a half in between each juice.

Can I eat during my juice cleanse?

It's up to you. We recommend a 100% juice cleanse, if possible, because eating slows down the cleansing process. If you feel that you need to eat during your cleanse, choose organic fruits, vegetables or soaked nuts and seeds.

When can I receive my products?

We ship Monday through Friday via UPS for next day arrival. Please place your order by 5:30PM two days before your intended delivery (e.g. for Wednesday delivery, order by Monday at 5:30PM). Urban Remedy will ship up to six days of cleanse in one shipment. Meal replacements, unless otherwise specified, will be delivered in batches of five.

Why should I do a juice cleanse?

Juicing is a great opportunity to enhance your immediate and long-term health, no matter what shape your body is in. Juicing can help you lose weight, brighten your skin and support your body in healing from injury and disease. Doing a cleanse gives your digestive system a rest, allowing your body to put the energy normally used for digestion into detoxification, recovery and healing. Juicers usually experience an influx of energy, clarity, relaxation and joy. Because you're ingesting a consistent amount of calories throughout the day, rather than in big meals, your energy levels will stabilize; i.e., no more post-lunch comas! Juicing is also a great way to strengthen your immune system and gain more nutrients than you likely normally would by eating solid foods.

When is a good time to cleanse?

The optimal time to cleanse is when you can create the best circumstances to support your cleanse. Do your cleanse when you have some free time to reflect or rest, uphold your willpower and create intention around your cleanse. In addition, cleansing is a great time to re-affirm your commitments to your health and to your life. Set yourself up for success: ask your friends and family to support you and cut out time for reflection and relaxation. Cleansing with a friend or family member is another great way to get supported. We believe in you!

How often can I do a cleanse?

This depends on your health goals! You can do it as often as you like! Sometimes people will opt for 1 Day a Week to maintain healthy lifestyles. Often people will do a cleanse monthly, or even seasonally to help their bodies transition through the seasons!

Can I go longer than a 7-day cleanse?

Absolutely! You can cleanse for any duration of time. The longer the cleanse, the longer your body has to relax and heal itself. In addition, cleanses often get easier the longer you do them, with the first day or two being the most difficult.

Can I exercise during my cleanse?

Yes, but we do suggest limiting yourself to light exercise, such as walks, yoga, stretching, etc. Your energy levels will change when you're on a cleanse, so check in with your body before exercising.

Can I get a different juice each day?

Absolutely! You can experiment with different cleanses as you please. We do suggest starting with the Signature and moving your way up to the Purify and then Super Green, but it's ultimately up to you!

Are Urban Remedy products available by subscription?

Yes, customers can purchase cleanses and kits on a subscription basis, at a reduced price. To take advantage of this offer, select the Meal Plan or Cleanse of your choice, click the ‘Subscription’ button, and decide how often and on what dates you would like to receive your order.

How do I cancel or change a subscription?

You can modify or cancel a subscription at any time by logging in to your account and clicking on the ‘My Subscriptions’ link. Please make any cancellations at least 5 days before the next delivery date.

When am I charged for my subscription?

When you set up a subscription, you will be billed immediately for the first shipment. You’ll be charged for each subsequent shipment 72 hours before delivery. Please allow a few days for the charge to show on your account.

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